Catboxy
Nova P1 Pet Grooming Kit & Pisci Automatic Pet Feeder Bundles
Shipping & Returns & Warranty
Shipping
Estimated delivery time: 7-12 business days within the United States, 7-15 business days internationally.
We are currently unable to deliver to P.O. boxes, APO, or FPO addresses.
Returns
Though we truly hope you and your furry friend are completely satisfied, we understand that sometimes things don’t work out. If you need to return an item, please refer to our full return policy.
To facilitate your return, please click HERE to contact us via email. Available Monday to Friday, 9AM to 5PM (UTC+8).
Warranty
We offer a 1-Year Warranty for items purchased through www.catboxy.com.
WHAT'S IN THE BOX
- 1 x Catboxy Nova P1 Pet Grooming Kit
- 4 x Clipper Guards
- 1 x Hose Bag
- 1 x Hose
- 1 x USB Cable
- 1 x Catboxy Pisci Automatic Pet Feeder
- 1 x Desiccant Bag
- 1 x Power Line
- 1 x Power Adapter
*Batteries are not included.
*Use alkaline D batteries as an emergency plan.
*Do NOT use rechargeable batteries.
FAQs
Pisci Feeder FAQs
Q: Which App should I use to control the feeder?
A: You can control the feeder using the Tuya Smart App or Smart Life App (also known as Smart Home). Both apps are free and available for iOS and Android.
Q: Does it support both 2.4GHz and 5GHz Wi-Fi?
A: Yes, it supports both for stable and flexible connectivity.
Q: Can I watch my pet remotely through the camera?
A: Yes! The built-in 1080P camera with night vision allows you to view live video anytime through the app, even in low-light conditions.
Q: How many meals and portions can I schedule?
A: You can set up to 10 meals per day with 0–15 portion levels per meal, giving you full control over your pet’s diet.
Q: Does it work without Wi-Fi?
A: Yes, the feeder will still dispense food based on your pre-set schedule even without Wi-Fi. However, features like video, voice interaction, and real-time changes require an internet connection.
Q: Can it run on batteries?
A: Yes. It supports dual power modes: plug in via the included USB-C adapter or use 3×D-cell batteries for backup during power outages.
Q: Is it suitable for both cats and dogs?
A: Absolutely. It’s ideal for small to medium-sized pets including cats and small dogs. Just make sure the kibble size is between 2–12 mm for smooth dispensing.
Q: How do I clean the feeder?
A: All non-electronic parts (food tank, tray, lid) are removable and washable. The main unit (with electronics) can be wiped with a damp cloth. Do not submerge it in water.
Q: What happens if the food runs out?
A: The app will send a low food notification. Also, the transparent food compartment makes it easy to visually check food levels.
Nova P1 FAQs
Q: Is the Nova P1 suitable for all pets?
A: Yes, the Nova P1 is suitable for various types of pets, including cats, dogs, and other breeds with different coat types.
Whether your pet has short hair, long hair, double-layered fur, or curly hair, the device allows you to adjust the suction, airflow, and temperature for a customized grooming experience.
It is ideal for daily brushing, easily removing loose hair and tangles while leaving the fur soft and fluffy, without causing any discomfort to your pet.
Q: Is the Nova P1 safe to use on pets?
A: Yes, the Nova P1 features intelligent temperature control, which automatically shuts off the device to prevent overheating, avoiding burns or discomfort.
Additionally, the materials used in the device are non-toxic and durable, ensuring long-term safety for both your pet and you.
Q: How do I control the suction and airflow?
A: The Nova P1 offers 3 suction levels and 5 airflow settings, which can be easily adjusted by rotating the outer ring on the touchscreen.
The device automatically adjusts its mode (blowing or suction) based on the hose connection.
You can fine-tune the suction and airflow to tailor the grooming experience to your pet's coat needs.
Q: Is the noise level high when drying the fur?
A: The Nova P1 is designed with excellent noise control, with a maximum noise level of only 70dB, which is similar to the sound of a household vacuum cleaner.
The design ensures that your pet remains calm and comfortable during drying, preventing stress caused by loud noises.
You can confidently use the device without worrying about its effect on your pet.
Q: How long does it take to dry the fur?
A: Small dogs/cats: About 10 minutes
Medium dogs: About 20 minutes
Large dogs: About 40 minutes
The Nova P1 features a quick heating function that can raise the temperature to 30-70°C within 3 seconds, providing a warm drying experience for your pet, ensuring comfort even in colder weather.
Q: What is the material of the blades?
A: The Nova P1 is equipped with carbon steel blades and ceramic moving blades. The carbon steel blades are hard, sharp, and durable, perfect for trimming pet hair and ensuring long-lasting sharpness.
The ceramic moving blades do not overheat, staying cooler during use and reducing the risk of irritation to sensitive skin.
The device also comes with four length combs, allowing you to easily control the hair length for different grooming needs.
Q: Is the length of the power cord and hose sufficient?
A: The Nova P1 comes with a 3-meter power cord and a 1.5-meter hose, providing ample length for grooming at various locations and reducing the need to move the machine frequently, making it very convenient for home use.
Shipping & Delivery
- Standard Shipping (US):
• Free shipping on orders $69 and above
• $4.99 shipping for orders under $69 - Estimated Delivery:
• Orders typically arrive within 3–8 business days after processing (U.S.)
• Orders are processed within 1–3 business days - Click here to learn more about our shipping policy.
Warranty
- 12 months product warranty period.
- After-sales service provided for product issues caused by non-artificial reason.
- Click here to learn more about our warranty policy.
Pisci Feeder User Manual
Click Here to download User Manual
Nova P1 User Manual
Click Here to download User Manual
